SETLINN TERMS AND CONDITIONS
1. General Provisions
These Terms and Conditions (“Terms”) govern your access to and use of SetLinn (“SetLinn”, “we”, “us” or “our”), operated byOJIRA Soft UG (haftungsbeschränkt).
SetLinn is a digital platform designed to help users discover information, communities, opportunities, services and resources relating to studying, working, relocating and living abroad.
SetLinn is not a government authority, immigration authority, embassy, consulate, university, employer, immigration lawyer or financial institution. Information provided through SetLinn is for general informational purposes and does not constitute legal, immigration, financial, educational or professional advice.
By creating an account or using SetLinn, you agree to these Terms and our Privacy Policy. If you do not agree with these Terms, you must not use SetLinn.
These Terms apply to all users, including individuals, service providers and other organisations using SetLinn.
SetLinn may provide integrations with third-party services, including Google services. Your use of such services may also be subject to the third party’s terms and policies.
2. Definitions
For these Terms:
- “Account” means your registered SetLinn account.
- “Content” means information, text, images, videos, documents, links and other materials available on SetLinn.
- “User Content” means content submitted, uploaded or published by users.
- “Group” means a SetLinn community or group created around a particular topic, interest, location or purpose.
- “Service Provider” means a user or organisation offering services through SetLinn.
- “Customer” means a user who books or purchases a service through SetLinn.
- “Services” means services offered by Service Providers through SetLinn.
- “Google Integration” means features that connect SetLinn with Google services, including Google Sign-In and Google Calendar/Google Meet functionality.
- “Connected Google Account” means a Google account that you have voluntarily authorised SetLinn to connect to.
- “Connected Calendar” means the Google Calendar associated with a Google account that you have authorised SetLinn to use for supported scheduling functionality.
- “Meeting Link” means a Google Meet conference link generated in connection with a SetLinn booking.
- “AI Services” means AI-powered features made available through SetLinn, including SetLinn's AI assistant where applicable.
3. Accounts and Registration
3.1 Creating an Account
Certain SetLinn features require you to create an account.
You agree to provide accurate and up-to-date information when creating and maintaining your account.
You are responsible for maintaining the security of your account and for activities carried out through your account.
3.2 Google Sign-In
SetLinn may allow you to create or access your account using Google Sign-In.
When you use Google Sign-In, SetLinn may receive information from Google necessary to create and authenticate your SetLinn account, as described in our Privacy Policy.
3.3 Google Calendar and Google Meet
Where available, Service Providers may voluntarily connect a Google account to SetLinn to support calendar and meeting functionality.
The Google Calendar/Meet integration may allow SetLinn, on your behalf, to create or manage calendar events associated with SetLinn bookings and generate Google Meet links.
SetLinn will only request the Google permissions required for the functionality being provided.
3.4 Account Suspension or Closure
We may suspend, restrict or terminate an account where we reasonably believe that the account has been used in violation of these Terms, applicable law, or the security or integrity of SetLinn.
You may request closure of your account at any time, subject to any outstanding obligations or transactions.
4. Acceptable Use
You agree to use SetLinn lawfully and responsibly.
You must not:
- provide false, misleading or fraudulent information;
- impersonate another person or organisation;
- use SetLinn for unlawful, fraudulent or abusive activities;
- harass, threaten, discriminate against or deliberately harm other users;
- upload malicious software or attempt to compromise SetLinn's security;
- interfere with the operation or availability of SetLinn;
- scrape, copy or systematically collect SetLinn data without permission;
- attempt to gain unauthorised access to another user's account or information;
- use SetLinn to distribute spam or unsolicited communications;
- misuse Google Calendar, Google Meet or any other third-party integration;
- use Google-authorised data for purposes not permitted by the applicable Google policies or these Terms;
- use SetLinn to send misleading, fraudulent or unsolicited calendar invitations;
- attempt to bypass technical restrictions, usage limits or security measures;
- use SetLinn to facilitate immigration, employment, educational or financial fraud; or
- use the platform in any manner that violates applicable law.
We may remove content, restrict features or take other appropriate action where these rules are violated.
5. SetLinn Content and Information
SetLinn may provide information relating to countries, immigration, education, employment, scholarships, accommodation, services, communities and other opportunities.
We aim to provide useful and reasonably accurate information, but information on SetLinn may come from third parties, users, public sources or other external sources and may change over time.
Accordingly, SetLinn does not guarantee that information is always:
- complete;
- accurate;
- current;
- suitable for your particular circumstances; or
- available at all times.
You are responsible for verifying important information with the relevant official authority, institution, employer, service provider or other appropriate source before making decisions.
SetLinn does not guarantee that a user will obtain a visa, admission, scholarship, job, residence permit, service, appointment or other desired outcome.
Recommendations, search results and personalised content provided through SetLinn are intended to assist your decision-making and should not be treated as professional advice.
6. User-Generated Content
Users may be able to publish posts, comments, gists, documents, images, links and other materials on SetLinn.
You remain responsible for the content you submit.
By submitting User Content, you confirm that you have the necessary rights and permissions to submit and share it.
You must not upload content that is unlawful, defamatory, misleading, abusive, discriminatory, infringing or harmful.
You grant SetLinn a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, display and distribute your User Content as reasonably necessary to operate and provide the SetLinn service.
You may request removal of User Content where appropriate, subject to our legal obligations and legitimate operational requirements.
We may remove or restrict User Content that violates these Terms or applicable law.
7. Groups and Messaging
SetLinn may provide groups, comments, messaging and other social features.
Users are responsible for their interactions with other users.
SetLinn does not guarantee the identity, qualifications, intentions, conduct or reliability of another user.
You should exercise appropriate caution when communicating with or meeting people you encounter through SetLinn.
We may moderate, restrict, remove or disable community content or accounts where necessary to maintain safety, comply with the law or enforce these Terms.
8. Service Providers and Third-Party Services
Service Providers may use SetLinn to present their services, receive enquiries, accept bookings and communicate with Customers.
SetLinn does not necessarily employ, represent or endorse Service Providers unless expressly stated.
A Service Provider is responsible for:
- accurately describing their services;
- providing services as agreed with Customers;
- complying with applicable laws and professional requirements;
- maintaining appropriate qualifications, licences or permissions where required; and
- handling Customer information lawfully.
Customers are responsible for reviewing service information and deciding whether a Service Provider is suitable for their needs.
Some services available through SetLinn may be provided by third parties. Their services may be governed by separate terms and policies.
9. Bookings and Service Transactions
Where SetLinn supports service bookings, a Customer may request or book a Service Provider's service through the platform.
The details of a booking, including the service, date, time, price and applicable cancellation terms, may be displayed before confirmation.
A booking may create obligations between the Customer and Service Provider.
SetLinn may facilitate communication, scheduling and payment but is not necessarily a party to the underlying service agreement between the Customer and Service Provider.
Service Providers are responsible for fulfilling confirmed bookings.
Customers are responsible for providing accurate information necessary to complete a booking.
10. Calendar Events and Google Meet
Where a Service Provider has authorised the Google Calendar integration, SetLinn may create a calendar event for a confirmed SetLinn booking and generate a Google Meet link where the relevant functionality is available.
Depending on the booking, the calendar event may contain information such as:
- the booking or service title;
- booking reference;
- scheduled start and end time;
- relevant timezone;
- attendee email addresses;
- limited participant or booking information; and
- the generated Google Meet link.
11. Payments and Platform Fee
Where SetLinn facilitates payments for services booked through the platform, payments may be processed using third-party payment providers, including Stripe.
The payment for a confirmed booking may be held within the applicable payment and payout process until the conditions for releasing the funds to the Service Provider are satisfied.
SetLinn may deduct a Platform Fee from the transaction before the remaining amount is made available to the Service Provider.
The Platform Fee is currently 10% of the applicable transaction amount. This fee is intended to cover the operation and provision of the SetLinn platform, including applicable payment-processing and transaction-related costs incurred by SetLinn.
The Platform Fee is not a separate charge imposed by Stripe. Stripe or another payment provider may deduct or charge SetLinn applicable payment-processing fees from the transaction or from amounts received by SetLinn.
The Platform Fee applicable to a transaction will be disclosed to the relevant user before the transaction is completed.
SetLinn may change the Platform Fee from time to time. Any updated fee will apply to future transactions and will be communicated or displayed before the affected transaction is completed.
The amount remaining after the applicable Platform Fee and any other permitted deductions will be made available to the Service Provider in accordance with the applicable payout terms.
Payment-processing costs may vary depending on the payment provider, payment method, currency, location and other applicable factors. SetLinn does not guarantee that the payment-processing costs incurred in any individual transaction will be a particular percentage or amount.
11.1 Payment Processing
SetLinn may use Stripe or other authorised payment providers to process payments, facilitate payouts, prevent fraud, manage disputes and perform other payment-related functions.
Users may be required to provide information necessary to process and verify payments.
Payment providers may process personal and transaction information in accordance with their own terms and privacy policies.
Further information about the personal data processed in connection with payments is provided in the SetLinn Privacy Policy.
12. Fees, Cancellations and Refunds
Applicable fees, cancellation periods and refund rules may vary depending on the service and transaction.
Where a Service Provider establishes cancellation terms for a service, those terms may be displayed to the Customer before booking.
SetLinn may also establish platform-level rules applicable to certain transactions.
Where payment disputes or refund requests arise, users should first follow the applicable booking or transaction process provided by SetLinn.
Nothing in these Terms removes any mandatory consumer rights that apply under applicable law.
13. SetLinn AI and Automated Features
SetLinn may provide AI-powered features to help users discover, understand and navigate information available on the SetLinn platform.
SetLinn AI is intended to provide responses and recommendations based primarily on information and content available through SetLinn, including information published by SetLinn, Service Providers, users, communities, groups and other sources available on the platform.
The information provided by SetLinn AI may depend on the content available on the platform at the time of the request. As a result, responses may be incomplete, outdated or inaccurate, particularly where the underlying information has changed or has not been updated.
SetLinn AI may help users find relevant information, content, services, opportunities, communities and resources on SetLinn. However, AI-generated responses should be treated as informational assistance and not as a guarantee, professional advice or an official determination.
Users should independently verify important information, particularly information relating to immigration, visas, legal matters, employment, education, financial decisions or other matters where inaccurate information could result in significant consequences.
SetLinn does not guarantee that every response generated by SetLinn AI will be accurate, complete, current or suitable for a user's particular circumstances.
We may improve, modify, limit or discontinue AI features from time to time.
SetLinn AI will not be used to access or process Google Calendar data or other Google-authorised user data for general AI or machine-learning training where prohibited by applicable Google policies.
Further information about how personal information is processed in connection with SetLinn AI is provided in the Privacy Policy.
14. Personalisation and Recommendations
SetLinn may use information associated with your account and activity on the platform to personalise content, recommendations, search results and other platform experiences.
Personalisation may help identify relevant communities, services, opportunities, information or resources.
Personalised recommendations are suggestions only and do not constitute guarantees or professional advice.
You remain responsible for evaluating opportunities and making your own decisions.
15. Intellectual Property
SetLinn and its original content, software, designs, branding, interfaces, graphics and other materials are owned by or licensed to OJIRA Soft or the relevant rights holder.
Except where permitted by law or expressly authorised by us, you may not reproduce, modify, distribute, sell, reverse engineer or commercially exploit SetLinn or its protected materials.
Third-party trademarks, logos and content remain the property of their respective owners.
16. Privacy and Data Protection
Your use of SetLinn is subject to our Privacy Policy.
The Privacy Policy explains how SetLinn collects, uses, stores, shares and protects personal information.
Where you connect third-party services such as Google, additional information may be processed to provide the relevant integration.
For Google integrations, SetLinn will only request and use Google user data for purposes permitted by the applicable Google policies and as described in our Privacy Policy.
You can review information about Google data access, retention, deletion and revocation in the Privacy Policy.
17. Third-Party Services and Links
SetLinn may contain links, integrations or references to third-party websites and services.
Third-party services may include Google, payment providers, communication tools, external websites and other service providers.
We do not control third-party services and are not responsible for their availability, security, content, policies or practices.
Your use of a third-party service may be subject to that provider's own terms and privacy policy.
18. Platform Availability and Technical Issues
We aim to keep SetLinn available and functioning reliably, but we do not guarantee uninterrupted or error-free operation.
SetLinn may occasionally be unavailable because of maintenance, updates, technical failures, security incidents, third-party outages or circumstances beyond our reasonable control.
Features and functionality may be changed, suspended or discontinued where necessary.
19. Suspension and Termination
We may suspend or terminate access to SetLinn where reasonably necessary to:
- enforce these Terms;
- protect users or the platform;
- investigate suspected fraud or abuse;
- comply with legal requirements;
- address security risks; or
- prevent misuse of third-party integrations.
Where appropriate, we may provide notice before taking such action.
Termination does not automatically remove obligations that arose before termination.
20. Disclaimers
To the extent permitted by law, SetLinn is provided on an “as available” basis.
We do not guarantee that:
- the platform will always be available;
- information will always be complete or accurate;
- third-party services will remain available;
- a Service Provider will fulfil a service;
- a Customer will achieve a particular outcome; or
- an integration such as Google Calendar/Meet will always operate without interruption.
SetLinn does not provide immigration, legal, financial, medical or other professional advice unless expressly stated and provided by an appropriately qualified professional.
21. Liability
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
Subject to applicable law, OJIRA Soft will not be responsible for indirect or consequential losses arising from your use of SetLinn or third-party services.
We are not responsible for losses resulting from inaccurate information supplied by users, actions of independent Service Providers, third-party service failures, user negligence, or circumstances outside our reasonable control.
Nothing in this section affects mandatory consumer protections or other rights that cannot legally be excluded.
22. User Responsibility and Indemnification
You are responsible for your use of SetLinn and for complying with applicable laws.
To the extent permitted by law, you may be responsible for losses or claims arising from your unlawful use of SetLinn, violation of these Terms, infringement of third-party rights, or misuse of third-party integrations.
23. Reporting and Complaints
If you believe that content, a user, Service Provider or activity on SetLinn violates these Terms or applicable law, you may report it through the available reporting or support channels.
We may investigate reports and take appropriate action.
Reports do not guarantee that particular action will be taken.
24. Changes to These Terms
We may update these Terms from time to time to reflect changes to SetLinn, applicable law, integrations, services or business practices.
Where changes are material, we will take reasonable steps to notify users.
The updated Terms will be made available through SetLinn and will state the applicable effective date.
Your continued use of SetLinn after the effective date of updated Terms constitutes acceptance of the revised Terms, where permitted by law.
25. Consumer Rights and Dispute Resolution
Nothing in these Terms limits any mandatory consumer rights that apply under the laws applicable to you.
Where required by law, information concerning applicable consumer dispute-resolution mechanisms will be provided by SetLinn.
26. Governing Law and Jurisdiction
These Terms are governed by the laws applicable to OJIRA Soft and SetLinn, subject to any mandatory consumer protection rules that apply to you.
Where permitted by law, the courts with jurisdiction over the registered office of OJIRA Soft shall have jurisdiction over disputes.
Mandatory rights available to consumers in their country of residence remain unaffected.
27. General Provisions
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in effect.
Our failure to enforce a provision does not constitute a waiver of our right to enforce it later.
These Terms, together with the Privacy Policy and any additional terms expressly applicable to particular SetLinn services, constitute the agreement governing your use of SetLinn.
28. Contact Information
OJIRA Soft UG (haftungsbeschränkt)
Belßstr. 78B
12249 Berlin, Germany
Registration: Amtsgericht Berlin-Charlottenburg
Registration Number: HRB 226144 B
VAT ID: DE 341838128
Email: info@ojirasoft.com
Telephone: +49 162 984 3200
